Healthcare Provider Support Specialist

Optum Philippines; Muntinlupa; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Drug-free workplace

Job summary

Optum Philippines is seeking a Provider Services associate to handle incoming calls from health care providers, determine the help needed, and resolve issues efficiently. You will navigate computer systems to verify status, communicate clearly, and document provider interactions to identify trends.

The role emphasizes empathy, active listening, and strong problem-solving skills in a high-volume environment, with opportunities to grow within UnitedHealth Group's global health services framework.

Qualifications

• High school diploma, GED or equivalent work experience.
• Familiarity with computer and Windows PC applications.
• Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner.
• Skilled in problem solving to quickly assess current state and formulate recommendations.

Responsibilities

• Answer incoming phone calls from health care providers and identify the type of assistance needed.
• Focus on resolving issues on the first call and navigate complex systems to identify status.
• Deliver information and answer questions to build solid relationships with providers.
• Complete the documentation necessary to track provider issues and report trends.
• Adhere to employment contracts, policies, and directives, including potential changes in work location, teams or shifts.

Skills

Active listening

Empathy

Communication

Problem solving

Windows PC

Education

High school diploma or GED

Tools

Windows OS

Job description

Optum Philippines is seeking a Provider Services associate to handle incoming calls from health care providers, determine the help needed, and resolve issues efficiently. You will navigate computer systems to verify status, communicate clearly, and document provider interactions to identify trends.

The role emphasizes empathy, active listening, and strong problem-solving skills in a high-volume environment, with opportunities to grow within UnitedHealth Group's global health services framework.