Healthcare Provider Support Specialist

UnitedHealth Group; Muntinlupa; On-site; PHP 279,000 - 446,000; Full time

Job summary

UnitedHealth Group's Optum unit in the Philippines seeks a Provider Services specialist to support healthcare providers by phone. You will navigate complex systems to determine needs, answer questions, and help ensure accurate benefits information and timely authorizations. The role emphasizes a compassionate approach and strong problem-solving skills.

Join a team dedicated to improving outcomes for members and providers, delivering quality service in a high-volume environment.

Qualifications

• High school diploma or GED required.
• Familiarity with computer and Windows PC applications.
• Demonstrated ability to listen skillfully and respond compassionately.
• Strong problem-solving skills to assess state and recommend solutions.

Responsibilities

• Answer incoming phone calls from health care providers and identify the type of assistance needed.
• Focus on resolving issues on the first call by navigating through computer systems.
• Deliver information and answer questions in a positive manner to build provider relationships.
• Complete documentation to track provider issues and facilitate trend reporting.
• Comply with employment contracts, policies, and directives, including potential work-location or shift changes.

Skills

Active listening

Customer service

Problem solving

Communication skills

Education

High school diploma or GED

Tools

Windows PC applications

Job description

UnitedHealth Group's Optum unit in the Philippines seeks a Provider Services specialist to support healthcare providers by phone. You will navigate complex systems to determine needs, answer questions, and help ensure accurate benefits information and timely authorizations. The role emphasizes a compassionate approach and strong problem-solving skills.

Join a team dedicated to improving outcomes for members and providers, delivering quality service in a high-volume environment.