Provider Services Specialist: Compassionate Health Support

UnitedHealth Group; Makati; On-site; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development opportunities

Drug-free workplace

Job summary

Optum, part of UnitedHealth Group, is seeking a Provider Services specialist in Manila to assist healthcare providers. You will handle incoming calls, determine assistance needed, and resolve issues on the first contact, while building professional relationships and documenting cases.

Strong communication, empathy, and problem-solving are essential. This role offers comprehensive benefits and career development opportunities within a drug-free workplace environment.

Qualifications

• Bachelor’s degree from a four-year program.
• Familiar with Windows PC and basic computer apps.
• Strong listening, rapport-building and compassionate communication.
• Proven problem-solving abilities in customer interactions.

Responsibilities

• Answer incoming calls from health care providers and identify needs.
• Resolve issues on the first call when possible.
• Deliver information clearly to support providers and staff.
• Document provider issues and help track trends.
• Adhere to policies, contracts and work guidelines.

Skills

Active listening

Communication

Problem solving

Customer service

Computer literacy (Windows)

Education

Bachelor’s degree (College graduate)

Tools

Windows PC

Job description

Optum, part of UnitedHealth Group, is seeking a Provider Services specialist in Manila to assist healthcare providers. You will handle incoming calls, determine assistance needed, and resolve issues on the first contact, while building professional relationships and documenting cases.

Strong communication, empathy, and problem-solving are essential. This role offers comprehensive benefits and career development opportunities within a drug-free workplace environment.