Healthcare Member Support Specialist

GROW Vite; Makati; On-site; PHP 180,000 - 240,000; Full time

Job summary

GROW Vite in Makati City is seeking graduates in Psychology or medical-allied fields for a frontline member services role. You will respond to inquiries across Philcare platforms, support LOA processes, and help ensure timely resolutions for members.

Excellent medical knowledge, clear communication, and a customer-service mindset are essential. Fresh graduates with relevant OJT are welcome; training will cover guidelines, protocols, and provider outreach as needed.

Qualifications

• Bachelor's degree or related medical/allied field preferred.
• Fresh graduates welcome with relevant OJT experience.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to member queries via digital and social channels.
• Handle Outpatient Approvals to support call center spillover.
• Issue Letters of Authorization per guidelines and protocols.
• Provide resolution to member concerns to avoid complaints.
• Occasional provider outreach for LOA issuance and related concerns.

Skills

Medical terms familiarity

Customer service

Communication

Job description

GROW Vite in Makati City is seeking graduates in Psychology or medical-allied fields for a frontline member services role. You will respond to inquiries across Philcare platforms, support LOA processes, and help ensure timely resolutions for members.

Excellent medical knowledge, clear communication, and a customer-service mindset are essential. Fresh graduates with relevant OJT are welcome; training will cover guidelines, protocols, and provider outreach as needed.