Healthcare Provider Support Specialist

Taleo; Makati; On-site; PHP 279,000 - 424,000; Full time

Job summary

UnitedHealth Group in Makati is seeking a Customer Service Representative (Fresher) to connect health providers with the care and benefits they need. You will handle inbound calls, identify the provider’s needs, and deliver accurate information to support health outcomes.

No prior experience required; training is provided. You’ll build product knowledge, collaborate with a supportive team, and contribute to a compassionate, patient-centered service culture.

Qualifications

• High school diploma, GED or equivalent work experience required.
• Familiarity with Windows PC applications and basic computer use.
• Ability to listen skillfully, gather information, and respond compassionately.
• Strong problem-solving skills to assess and resolve issues.

Responsibilities

• Answer incoming calls from health care providers and identify the type of assistance needed.
• Resolve issues on the first call by navigating systems to check status.
• Deliver information and answer questions to build positive provider relationships.
• Document provider issues to track and report overall trends.
• Comply with employment contracts and company policies, including possible transfers or shifts.

Skills

High school diploma

Windows PC applications

Active listening

Problem solving

Education

High school diploma, GED or equivalent work experience

Tools

Windows PC applications

Job description

UnitedHealth Group in Makati is seeking a Customer Service Representative (Fresher) to connect health providers with the care and benefits they need. You will handle inbound calls, identify the provider’s needs, and deliver accurate information to support health outcomes.

No prior experience required; training is provided. You’ll build product knowledge, collaborate with a supportive team, and contribute to a compassionate, patient-centered service culture.