Medical Admin

GROW Vite; Makati; On-site; PHP 201,000 - 279,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

HMO

Job Training

Professional Development

Job summary

GROW Vite in Makati is seeking a responsive Insurance Health & Wellness support specialist. On-site role, no experience required, and a bachelor’s degree is welcomed. You will join a team that values service, continuous learning, and professional development.

You will respond to member queries across digital channels, assist with outpatient approvals, issue LOAs per guidelines, and help resolve concerns to ensure smooth health and life insurance processes. Fresh graduates are encouraged to apply.

Qualifications

• Bachelor's degree or related medical allied course.
• Fresh graduates with relevant on-the-job training are welcome.
• Strong medical terminology knowledge and processes.
• Excellent communication and customer service skills.

Responsibilities

• Responds to member queries across digital and social platforms.
• Handles outpatient approvals to support spillover from call centers.
• Issues LOA per authorized limits and guidelines.
• Provides resolution to member concerns and complaints.
• Occasional calls to providers for LOA issuance and related concerns.
• Other tasks as assigned by Department and Division Head.

Skills

Medical terminology

Communication skills

Customer service

Outbound calls

Education

Bachelor's degree

Psychology degree

Medical allied course

Job description

On-site - Makati No Exp Required Bachelor Full-time

Job Description

Insurance Health & Wellness

Health Insurance, Life Insurance, HMO

Professional Development

Job Training, Professional Development

If you're a Psychology or any medical-allied course graduate, then you are perfect for this role in Makati City!

Job Responsibilities

• Responds to various member queries captured from the digital and social media platforms of Philcare (Member Gateway, Facebook, Twitter, Email, Livechat, and Heyphil)
• Handles Outpatient Approvals to support the spill over of calls from the call centers.
• Issues Letter of Authorization (LOA) based on the authorized limits, guidelines and protocols from the captured requests of members and affiliated providers on the various digital channels
• Provides resolution on members concerns or encountered issues that may result to complaint.
• Occasional call outs to the affiliated providers requesting for call back for LOA issuance and availment related concerns
• Other tasks that may be assigned by the Department and Division Head

We're looking for individuals with

• strong familiarity in medical terms and processes
• good communication and customer service skills
• experience in related field (but fresh graduates are welcome to apply as long as they have relevant On-the-Job training experience)

Graduates from other degrees are also welcome as long as you have a related experience.

Excellent Communication Skills Strong Work Ethic Outbound Call Insurance Processing Written Communication Customer Service Medical Allied English Language