Customer Care Representative (70% Non-Voice)

Lift Off Consulting Inc; Makati; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Job summary

Lift Off Consulting Inc is hiring a Customer Care Representative (70% Non-Voice) for an on-site role in Makati. The position targets fresh graduates and students with a Bachelor’s degree, and seeks candidates with basic medical terminology knowledge and strong written and verbal communication skills.

Responsibilities include responding to member inquiries via digital channels, processing LOAs, and resolving issues to maintain patient satisfaction.

Qualifications

• Graduate of any course; fresh graduates welcome (2025-2026).
• Call center or HMO experience is an advantage.
• Amenable to work in Ayala, Makati.

Responsibilities

• Responds to member queries from Philcare platforms (Member Gateway, Facebook, Twitter, Email, Livechat).
• Handles outpatient approvals to support spillover of calls from the call centers.
• Issues LOA based on authorized limits and protocols from member requests on digital channels.
• Provides resolution on members' concerns or complaints.
• Occasional call-outs to providers for LOA issuance and related concerns.
• Other tasks as assigned by the Department and Division Head.

Skills

Client Orientation

Communication

Customer Service

MS Office

Education

Any course graduate

Tools

MS Office Applications

Job description

Customer Care Representative (70% Non-Voice)

Lift Off Consulting Inc

On-site - Makati Fresh Graduate/Student Bachelor Full-time

Job Description

Insurance Health & Wellness

Health Insurance, Life Insurance

DUTIES AND RESPONSIBILITIES:

• Responds to various member queries captured from the digital and social media platforms of Philcare (Member Gateway, Facebook, Twitter, Email, Livechat, and Heyphil)
• Handles Outpatient Approvals to support the spill over of calls from the call centers.
• Issues Letter of Authorization (LOA) based on the authorized limits, guidelines, and protocols of Philcare from the captured requests of members and affiliated providers on the various digital channels
• Provides resolution on members' concerns or encountered issues that may result in a complaint.
• Occasional call-outs to the Philcare-affiliated Providers requesting a callback for LOA issuance and availment-related concerns
• Other tasks that may be assigned by the Department and Division Head

QUALIFICATIONS:

• Graduate of any course (a graduate of the Medical Allied course is an advantage)
• Fresh graduates are welcome to apply (graduates of 2025-2026)
• Call center or HMO experience is an advantage
• Amenable to work in Ayala, Makati

COMPETENCIES:

• Core: Client Orientation, Communication, and Customer Service
• Technical: Comprehensive knowledge of medical terminologies, medical conditions, and procedures
• Universal: Oral and Written Communication, Skill Ready on MS Office Applications
• Critical Traits: Attention to detail, Patience, Good communication, and Analytical Skills

Customer Service English Language Strong Work Ethic Organizational Skills People Skills Back Office Support

Working Location

HR Officer Lift Off Consulting Inc

Active within three days

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