Healthcare CX Specialist - BPO & Customer Care

Metacom Careers; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers is hiring a Healthcare Customer Experience Specialist in Quezon City, on-site. The role requires a college graduate or at least 6 months of BPO experience, with strong communication, problem-solving, and active listening skills. You will engage customers, resolve inquiries, and ensure a positive service experience while adhering to policies.

Weekend and holiday work is required. Join a team that values customer satisfaction and professional development within the BPO and customer

Qualifications

• College graduate with at least 6 months of BPO experience or two years in college with 6+ months BPO experience.
• Strong interpersonal and customer service skills.
• Excellent analytical and problem-solving abilities.
• Good comprehension and active listening skills.

Responsibilities

• Assist customers with inquiries, requests, and concerns.
• Provide accurate and efficient solutions to customer issues.
• Deliver a professional and positive customer experience.
• Handle customer concerns with patience and empathy.
• Document interactions and maintain accurate records.
• Follow established company policies and service standards.

Skills

Interpersonal skills

Customer service

Analytical abilities

Problem solving

Active listening

Weekend availability

Microsoft Office

Education

College graduate

Two years of college

Tools

Microsoft Office

Job description

Metacom Careers is hiring a Healthcare Customer Experience Specialist in Quezon City, on-site. The role requires a college graduate or at least 6 months of BPO experience, with strong communication, problem-solving, and active listening skills. You will engage customers, resolve inquiries, and ensure a positive service experience while adhering to policies.

Weekend and holiday work is required. Join a team that values customer satisfaction and professional development within the BPO and customer