Onsite Healthcare Support Specialist — HMO Day 1

Metacom Careers; Quezon City; On-site; PHP 284,000 - 341,000; Full time

Benefits offered by this job

HMO coverage

Paid training

Paid leave credits

13th month pay

Job summary

Metacom Careers in the Philippines is hiring a Healthcare Customer Service Representative to support members with health insurance questions and billing inquiries. This full-time, onsite role is based in Quezon City and requires no prior BPO or healthcare experience.

You will handle inquiries, verify member information, and provide clear guidance on coverage, benefits, and claims while maintaining confidentiality. English communication and basic computer skills are essential.

Qualifications

• College graduate with good English communication.
• No BPO or healthcare experience required.
• Willing to work onsite and shifting schedules.
• Customer-oriented with good problem-solving skills.
• Basic computer and typing skills.

Responsibilities

• Handle healthcare-related customer inquiries.
• Assist members with questions about health insurance coverage and benefits.
• Provide information about medical services, claims, and eligibility.
• Address billing, account, and healthcare-related concerns.
• Verify and update member information while maintaining confidentiality.
• Document customer interactions and elevate complex issues when necessary.

Skills

English communication

Basic computer skills

Typing skills

Customer-oriented

Problem-solving

Onsite work

Education

College graduate

Job description

Metacom Careers in the Philippines is hiring a Healthcare Customer Service Representative to support members with health insurance questions and billing inquiries. This full-time, onsite role is based in Quezon City and requires no prior BPO or healthcare experience.

You will handle inquiries, verify member information, and provide clear guidance on coverage, benefits, and claims while maintaining confidentiality. English communication and basic computer skills are essential.