Healthcare Customer Experience Advocate

Metacom Careers; Philippines; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers is seeking a Healthcare Customer Experience Associate to join our team in Quezon City. You will assist with inquiries, provide information on healthcare services, and resolve concerns while delivering outstanding customer experiences.

The ideal candidate communicates confidently, analyzes needs, and remains professional and empathetic in every interaction. This entry-level role offers on-site work and opportunities for growth and development.

Qualifications

• College graduate with or without BPO/customer service experience.
• Completed at least 2 years of college with at least 6 months of customer service experience.
• Above-average English communication skills, both verbal and written.
• Strong interpersonal and customer service skills.
• Good analytical and problem-solving abilities.
• Excellent comprehension and listening skills.
• Comfortable working in a fast-paced, customer-focused environment.
• Willing to work on weekends and holidays.

Responsibilities

• Handle customer inquiries and concerns through phone or other communication channels.
• Provide accurate and timely information regarding healthcare-related services and concerns.
• Listen actively to customers and identify their needs to provide appropriate assistance.
• Resolve customer issues efficiently using problem-solving and analytical skills.
• Maintain a professional, courteous, and empathetic approach in every interaction.
• Accurately document customer interactions in company systems.
• Follow established processes, policies, and quality standards.
• Protect customer information and maintain confidentiality at all times.
• Collaborate with team members and other departments when additional assistance is needed.
• Perform other duties related to customer service and account operations as assigned.

Skills

English communication

Interpersonal skills

Customer service

Analytical thinking

Listening skills

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Metacom Careers is seeking a Healthcare Customer Experience Associate to join our team in Quezon City. You will assist with inquiries, provide information on healthcare services, and resolve concerns while delivering outstanding customer experiences.

The ideal candidate communicates confidently, analyzes needs, and remains professional and empathetic in every interaction. This entry-level role offers on-site work and opportunities for growth and development.