Healthcare CX Associate III — Customer Care Specialist

Conduent; Pasay; On-site; PHP 223,200 - 334,800; Full time

Job summary

Join Conduent as a Customer Experience Associate III in Pasay City, where you'll assess and provide immediate customer service. You'll identify needs, update databases, and ensure resolutions, all while working within established guidelines.

The role offers an opportunity to grow your skills in a supportive environment that values individuality and aims for excellence in service delivery.

Qualifications

• Ability to solve problems independently and evaluate issues.
• Effective communication, warm and empathetic interaction with customers.

Responsibilities

• Assess calls to provide service or follow-up for resolution.
• Identify customer needs by reviewing case notes.
• Perform routine call center activities concerning business products.
• Use standard scripts while meeting service level agreements.
• Provide specialized information to customers.
• Gather necessary information for database updates.
• Escalate issues based on customer complaints.
• Communicate company policies to customers.
• Ensure end-to-end resolution of customer issues.
• Comply with all internal policies and standards.

Job description

Join Conduent as a Customer Experience Associate III in Pasay City, where you'll assess and provide immediate customer service. You'll identify needs, update databases, and ensure resolutions, all while working within established guidelines.

The role offers an opportunity to grow your skills in a supportive environment that values individuality and aims for excellence in service delivery.