Pharmacy Customer Experience Specialist III

Conduent; Philippines; On-site; PHP 335,000 - 469,000; Full time

Job summary

Conduent, a global business services company, is seeking a Customer Experience Associate III in Pasay City to handle healthcare pharmacy inquiries and maintain service quality.

You will assess calls, apply scripts, update case notes, and ensure timely resolution while upholding SLA standards.

The role emphasizes empathy, accurate data handling, and collaboration with teams to deliver exceptional client service.

Qualifications

• Performs business support or technical work using data organizing and coordination skills.

Responsibilities

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines while under supervision, to meet SLAs.
• Provides customers with information that is specialized.
• Communicates in a warm and empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Responsible for the end-to-end resolution of customer issues.
• Performs other duties as assigned.

Skills

Data organization

Job description

Conduent, a global business services company, is seeking a Customer Experience Associate III in Pasay City to handle healthcare pharmacy inquiries and maintain service quality.

You will assess calls, apply scripts, update case notes, and ensure timely resolution while upholding SLA standards.

The role emphasizes empathy, accurate data handling, and collaboration with teams to deliver exceptional client service.