Healthcare Customer Support Specialist - Onsite QC

Nezda Technologies, Inc.; Quezon City; On-site; PHP 223,000 - 335,000; Full time

Job summary

Nezda Technologies, Inc. in Quezon City is seeking motivated individuals for a full-time customer service role. You will handle inquiries via phone and email, document interactions, and collaborate with teams to ensure a smooth customer experience.

Training starts on November 16, equipping you with the skills to succeed in a fast-paced service environment. Ideal candidates have strong English communication, excellent comprehension, and solid MS Office knowledge.

Qualifications

• College graduates are welcome to apply, with or without work experience.
• Willing to work onsite in Quezon City.
• Above-average English communication skills.
• Strong interpersonal and relationship-building abilities.
• Good analytical and problem-solving skills.
• Excellent comprehension skills.
• Basic knowledge of MS Office applications and internet browsing.

Responsibilities

• Deliver excellent customer service through phone calls, emails, and other communication channels.
• Address customer inquiries, concerns, and requests while ensuring prompt and effective resolutions.
• Accurately document customer interactions and maintain updated records.
• Identify ways to enhance customer satisfaction and improve service quality.
• Work closely with different teams to provide a smooth and positive customer experience.
• Follow company policies, established procedures, and quality standards.

Skills

Customer service

Communication skills

Interpersonal skills

MS Office

Analytical thinking

Education

College degree

Tools

MS Office Suite

Job description

Nezda Technologies, Inc. in Quezon City is seeking motivated individuals for a full-time customer service role. You will handle inquiries via phone and email, document interactions, and collaborate with teams to ensure a smooth customer experience.

Training starts on November 16, equipping you with the skills to succeed in a fast-paced service environment. Ideal candidates have strong English communication, excellent comprehension, and solid MS Office knowledge.