Remote Customer Service Pro – Weekends Off

Nezda Technologies, Inc.; Quezon City; On-site; PHP 301,000 - 357,000; Full time

Benefits offered by this job

Salary ₱27,000–₱32,000 monthly

Sign-on bonus ₱40,000

Fixed weekends off

Virtual recruitment process

Comprehensive training

Career development

Performance incentives

Health benefits

Flexible work arrangements

Job summary

Nezda Technologies, Inc. seeks a Customer Service Representative in Quezon City, Metro Manila. This full-time role focuses on delivering exceptional support via phone, email, or chat and maintaining strong customer relationships.

You will handle inquiries, provide product information, document interactions, and escalate complex issues as needed. Training and development are offered to grow your CS skills.

Qualifications

• Open to college graduates and undergraduates who have completed at least 2nd year with 1 year of experience
• Open to graduates with 1st year and 2 years of experience
• At least 1 year BPO experience OR experience in Insurance, Healthcare, or Finance
• Excellent communication skills, both verbal and written, with professional demeanor
• Strong problem-solving abilities and the capacity to remain calm under pressure
• Proficiency with computer systems, phone systems, and CRM software

Responsibilities

• Handle incoming customer inquiries via phone, email, or chat with professionalism
• Provide accurate information about products and services to resolve customer concerns promptly
• Document all customer interactions in the company system accurately
• Follow company procedures to ensure consistent service quality
• Escalate complex issues to appropriate departments or supervisors
• Maintain a positive attitude and empathy when assisting customers
• Meet or exceed performance targets including call handling time and customer satisfaction
• Collaborate with teammates and support colleagues as needed
• Participate in training sessions to enhance product knowledge and CS skills

Tools

CRM software

Job description

Nezda Technologies, Inc. seeks a Customer Service Representative in Quezon City, Metro Manila. This full-time role focuses on delivering exceptional support via phone, email, or chat and maintaining strong customer relationships.

You will handle inquiries, provide product information, document interactions, and escalate complex issues as needed. Training and development are offered to grow your CS skills.