Customer Experience Specialist (On-site QC)

Miranda HR; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Holiday Gifts

Incentives

Life Insurance

Job Training

Job summary

A leading HR consulting firm in Quezon City is seeking a Customer Service Representative for their team. The role involves assisting customers with inquiries and providing exceptional service through phone, email, and chat. Candidates should possess at least a High School Diploma and excellent English proficiency. Strong teamwork and positive attitude are essential. This is a full-time on-site position with opportunities for training and professional development.

Qualifications

• Must possess a High School Diploma or equivalent.
• Strong English language proficiency is required.
• Excellent customer service and interpersonal skills are necessary.
• Problem-solving and organizational skills are essential.
• Team player with a positive attitude needed.
• Familiarity with call center systems is a plus.

Responsibilities

• Assist customers with inquiries via phone, email, and chat.
• Resolve customer issues by implementing effective solutions.
• Maintain a positive relationship with customers to ensure satisfaction.
• Document customer interactions accurately.
• Collaborate with team to improve customer experience.

Skills

Strong English language proficiency

Excellent customer service skills

Interpersonal skills

Problem-solving abilities

Organizational abilities

Basic technical skills

Education

High School Diploma or equivalent

Job description

A leading HR consulting firm in Quezon City is seeking a Customer Service Representative for their team. The role involves assisting customers with inquiries and providing exceptional service through phone, email, and chat. Candidates should possess at least a High School Diploma and excellent English proficiency. Strong teamwork and positive attitude are essential. This is a full-time on-site position with opportunities for training and professional development.