Medical Support Specialist – Non-Voice

Caldwell Communications Consultancy Philippines; Caloocan; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive pay and incentives

Exposure to healthcare accounts

Collaborative environment with growth opportunities

Job summary

A healthcare consultancy in Metro Manila is seeking Healthcare Customer Service Representatives to assist patients with inquiries and insurance questions. Candidates should have strong English communication skills and be customer-oriented, with a focus on quality service. Responsibilities include responding to inquiries, guiding clients on healthcare services, and documenting interactions. This role offers competitive pay and involves working in a collaborative environment with training opportunities.

Qualifications

• High School or Senior High School graduate, with college preferred.
• Excellent English communication skills.
• Customer-oriented with strong attention to detail.
• Basic computer skills and ability to multitask.
• Must be available onsite in Metro Manila.

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email.
• Provide guidance on healthcare services, claims, and coverage.
• Assist with form submissions and claim processing.
• Document all interactions accurately.
• Escalate complex issues to supervisors when necessary.
• Maintain service quality and satisfaction metrics.

Skills

Strong English communication

Customer-oriented

Attention to detail

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate (College preferred)

Job description

Job Description

We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times.

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email
• Provide guidance on healthcare services, claims, and coverage
• Assist with form submissions and claim processing
• Document all interactions accurately
• Escalate complex issues to supervisors when necessary
• Maintain service quality and satisfaction metrics

Schedule & Training

• Shifting schedules including nights and weekends
• Paid training on healthcare systems and company processes

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English communication
• Customer-oriented with attention to detail
• Basic computer skills and multitasking ability
• Onsite availability in Metro Manila

Why Join Us

• Competitive pay and incentives
• Exposure to healthcare accounts and industry knowledge
• Collaborative environment with growth opportunities