Healthcare CSR — Launch Your Call Center Career

VVS. International Medical Center; Philippines; On-site; PHP 223,000 - 312,000; Full time

Job summary

VVS International Medical Center in Angeles City, Pampanga, Philippines is seeking a Customer Service Representative to join our healthcare call center team. This full-time role involves assisting patients, clients, and healthcare professionals with professional support and information.

You will handle inquiries, book appointments, and document interactions while upholding our standards of service and professionalism in a fast-paced environment.

Qualifications

• Fresh graduates welcome to apply.
• Excellent verbal and written communication skills in English.
• Strong listening abilities and empathy when interacting with patients and clients.
• Customer service-focused mindset with a genuine desire to help others.
• Ability to multitask and manage multiple calls efficiently.
• Basic computer literacy and proficiency with call centre systems.

Responsibilities

• Answer incoming calls and handle customer enquiries professionally.
• Provide accurate information about medical services, facilities, and procedures.
• Process appointment bookings and manage scheduling requests.
• Address patient concerns and resolve issues promptly and effectively.
• Document interactions and maintain detailed call records in the system.
• Follow established protocols to ensure consistency and quality.
• Collaborate with other departments to resolve complex customer issues.
• Contribute to a positive team environment and support colleague success.
• Meet performance targets including call handling times and customer satisfaction metrics.

Skills

Verbal communication

Written communication

Active listening

Empathy

Multitasking

Customer service mindset

Problem solving

Tools

Call center software

CRM software

Job description

VVS International Medical Center in Angeles City, Pampanga, Philippines is seeking a Customer Service Representative to join our healthcare call center team. This full-time role involves assisting patients, clients, and healthcare professionals with professional support and information.

You will handle inquiries, book appointments, and document interactions while upholding our standards of service and professionalism in a fast-paced environment.