Healthcare Support | CSR

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 180,000 - 260,000; Full time

Job summary

A healthcare staffing company is seeking a Patient Care Coordinator in Taguig, Philippines. The role involves managing patient communications, scheduling appointments, and maintaining accurate records. Ideal candidates should possess strong organizational and communication skills, with or without prior healthcare experience. Comprehensive paid training is provided, focusing on delivering compassionate service and adherence to protocols.

Qualifications

• Ability to manage high-volume communications including calls and emails.
• Capability to maintain detailed patient records in compliance with data privacy.
• Experience in customer service or healthcare is an advantage.

Responsibilities

• Handle high-volume inbound and outbound communications.
• Coordinate and schedule patient appointments and follow-ups.
• Maintain and update patient records accurately.
• Act as a liaison between patients and healthcare providers.
• Provide professional support to address patient concerns.
• Follow all SOPs and policies learned during paid training.

Skills

Exceptional organizational skills

Strong communication skills

Compassionate customer support

Job description

The Patient Care Coordinator is the primary point of contact for patients, ensuring seamless coordination of care, managing inquiries, and maintaining accurate records. This critical role requires exceptional organizational and communication skills to facilitate efficient and compassionate service delivery. While prior healthcare experience is a plus, comprehensive paid training will be provided to ensure success.

The successful candidate will be responsible for, but not limited to, the following core functions:

• Communication Management: Handle high-volume inbound and outbound calls, emails, and internal communications related to patient care, appointments, and general inquiries.
• Appointment Scheduling: Coordinate and schedule patient appointments, procedures, and follow-up visits, ensuring optimal utilization of resources and timely care delivery.
• Documentation & Record Keeping: Accurately update and maintain patient records, ensuring all coordination activities are logged in compliance with data privacy standards.
• Liaison Services: Act as a bridge between patients, medical staff, insurance providers, and other external stakeholders to resolve service issues and facilitate authorizations.
• Service Excellence: Provide compassionate and professional customer support, addressing patient concerns and escalating complex medical or administrative issues to the appropriate personnel.
• Process Adherence: Strictly follow all organizational policies, protocols, and standard operating procedures (SOPs) learned during the paid training period.