Customer Service Representative

Origo BPO Pty; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Origo BPO Pty in the Philippines is seeking a Customer Service Representative (CSR) to act as a liaison, provide product and service information, and resolve customer issues with accuracy and efficiency. Key responsibilities include outbound calls for status updates, quotations, handling inquiries, maintaining email communications with clients, and establishing professional rapport with callers.

The role requires excellent English communication, strong listening and multitasking skills, and 3–4

Qualifications

• Bachelor's Degree or College undergrad, or any related field.
• Customer Service experience is required.

Responsibilities

• Outbound calls regarding status updates, quotations, service questions and general client concerns.
• Maintain a shared email and communicate effectively with business associates and customers.
• Uphold a high level of professionalism and build rapport with clients.
• Resolve customer issues by clarifying complaints, determining causes, and presenting the best solutions.
• Update patient information in the database during and after each call.
• Answer inbound patient calls and follow up with patient concerns.
• Coordinate with Onshore team regarding patient concerns.

Skills

Customer Service

Communication skills

Active listening

Education

Bachelor's Degree / College undergrad

Job description

About the job Customer Service Representative

About The Role:

The Customer Service Representative, or CSR, will act as a liaison, provide product/services information andresolve any emerging problems that our customer accounts might face with accuracy and efficiency.

KeyResponsibilities:

• Outbound calls regarding status updates, offering quotations, service questions and general clientconcerns.
• Maintaining a shared email; able to effectively communicate with business associates andcustomers.
• Responsible for maintaining a high level of professionalism with clients and working to establish apositive rapport with every caller
• Resolve Patient or service problems by clarifying the customer's complaint; determining the causeof the problem; selecting and explaining the best solution to solve the problem; expeditingcorrection or adjustment; following up to ensure resolution.
• Update patient information in the database during and after each call
• Answer inbound patient calls
• Follow up with patient concerns
• Coordinate with Onshore team regarding patient concerns

Skills And Qualifications:

Educational background required / desired:

• Bachelor's Degree or College undergrad, or any related field.

Work experience required / desired:

• Customer Service (Required)

Years of experience required / desired:

• 3 to 4 years

Communications skills required / desired:

• 9/10
• Good

Other qualifications:

• Excellent English communication skills (written and verbal)
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, manage time effectively
• Customer orientation and ability to adapt/respond to different types of character