Customer Service Representative / Healthcare / Full time

Metacom Careers; Davao Region; Presencial; PHP 268.000 - 469.000; Jornada completa

Descripción de la vacante

Metacom Careers is seeking a Customer Service Representative in the Philippines to deliver exceptional support to patients and healthcare providers via phone, email, and chat. You will assist customers in navigating healthcare products and services, ensuring clarity and satisfaction, and resolve inquiries efficiently.

In a fast-paced, team-oriented environment, you will maintain accurate records of interactions and collaborate with healthcare professionals to continuously improve service

Formación

• Ability to manage high call volumes and identify customer needs quickly.
• Strong communication skills with a friendly demeanor and empathetic nature.
• Detail-oriented with excellent problem-solving skills.

Responsabilidades

• Provide exceptional customer support to patients and healthcare providers via phone, email, and chat.
• Assist customers in navigating healthcare products and services, ensuring clarity and satisfaction.
• Resolve inquiries and issues effectively, escalating complex cases as necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with healthcare professionals to enhance service delivery and patient experience.

Conocimientos

Call handling

Empathy

Problem solving

Team player

Descripción del empleo

• Provide exceptional customer support to patients and healthcare providers via phone, email, and chat.
• Assist customers in navigating healthcare products and services, ensuring clarity and satisfaction.
• Resolve inquiries and issues effectively, escalating complex cases as necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with healthcare professionals to enhance service delivery and patient experience.

Description

• Provide exceptional customer support to patients and healthcare providers via phone, email, and chat.
• Assist customers in navigating healthcare products and services, ensuring clarity and satisfaction.
• Resolve inquiries and issues effectively, escalating complex cases as necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with healthcare professionals to enhance service delivery and patient experience.

Requirements

• Job Title: Customer Service Representative
• Job Function: Customer Service
• Responsibilities and Duties: Ability to manage high call volumes and identify customer needs quickly.
• Qualities and Traits: Strong communication skills with a friendly demeanor and empathetic nature.
• Qualities and Traits: Detail-oriented with excellent problem-solving skills.
• Working Conditions: Comfortable working in a fast-paced, team-oriented environment.