CSR - Healthcare Assistant - Fixed Weekends Off

Orbit Human Resource Services, Inc.; Metro Manila; Vor Ort; PHP 279.000 - 391.000; Vollzeit

Benefits dieser Stelle

Paid training

Night differential 20%

HMO coverage from Day 1

Life and Accident Insurance

13th and 14th month pay

Annual performance-based salary raise

Career advancement program

Positive work culture

Zusammenfassung

Orbit Human Resource Services, Inc. is hiring Customer Service Representatives for our Healthcare Account in Metro Manila.

This opportunity is ideal for college graduates (with or without experience) or college undergraduates (at least 2 years completed) who have 6 months of BPO or customer service-related experience. You will provide support for healthcare plan coverage, benefits, and claims, communicate via inbound calls, email, or chat, and resolve concerns with accurate documentation.

Qualifikationen

• College graduate (any course) – with or without experience.
• Completed at least 2 years in college with at least 6 months of BPO or customer service-related experience
• Excellent English communication skills (spoken and written).
• Good interpersonal, analytical, and problem-solving skills.
• Strong comprehension and attention to detail.
• Basic proficiency in Microsoft Office tools.
• Willing to work onsite.

Aufgaben

• Provide support for healthcare-related inquiries such as plan coverage, benefits, and claims.
• Communicate with clients via inbound calls, email, or chat depending on the assigned channel.
• Resolve concerns professionally and accurately document each interaction.
• Maintain confidentiality of sensitive health information and follow compliance standards.
• Deliver a high level of customer service while meeting performance metrics.

Kenntnisse

English proficiency

Interpersonal skills

Problem solving

Attention to detail

Ausbildung

College graduate

Two years in college

Tools

MS Office

Jobbeschreibung

We are hiring Customer Service Representatives for our Healthcare Account. This opportunity is ideal for college graduates (with or without experience) or college undergraduates (at least 2 years completed) with 6 months of BPO or customer service-related experience. Strong English communication and customer service skills are required.

Key Responsibilities

• Provide support for healthcare-related inquiries such as plan coverage, benefits, and claims.
• Communicate with clients via inbound calls, email, or chat depending on the assigned channel.
• Resolve concerns professionally and accurately document each interaction.
• Maintain confidentiality of sensitive health information and follow compliance standards.
• Deliver a high level of customer service while meeting performance metrics.

Qualifications

• College graduate (any course) – with or without experience
• Completed at least 2 years in college with at least 6 months of BPO or customer service-related experience
• Excellent English communication skills (spoken and written)
• Good interpersonal, analytical, and problem-solving skills
• Strong comprehension and attention to detail
• Basic proficiency in Microsoft Office tools
• Willing to work onsite

What We Offer

• Paid training
• Competitive salary and performance-based incentives
• 20% night differential
• HMO coverage for employee starting Day 1
• HMO dependent coverage upon regularization/certification
• Life and Accident Insurance
• 13th and 14th month pay
• Annual performance-based salary increase
• Career advancement and development program
• Positive and inclusive work culture