Healthcare Account Agent- Open For Newbies

Orbit Teleservices - Caloocan Site; Metro Manila; On-site; PHP 183,000 - 219,000; Full time

Benefits offered by this job

HMO coverage for employee starting Day

HMO coverage for dependents upon cert.

Life and Accident Insurance

13th & 14th Month Pay

Annual Performance-Based Salary Raise

Ongoing Training and CareerDevelopment

Job summary

Orbit Teleservices - Caloocan Site is hiring for a Healthcare Support role in Metro Manila. You will handle calls related to healthcare inquiries, benefits, and claims, delivering empathetic and accurate customer service.

The role requires at least 6 months of BPO exposure (or related), strong interpersonal and problem-solving skills, and a willingness to work onsite on shifting schedules. Training and growth opportunities provided from Day 1.

Qualifications

• College graduate with at least 6 months BPO experience.
• Completed 2 years in college with at least 6 months BPO experience.
• Senior High School Graduate with 1 year solid BPO experience.
• Strong interpersonal, comprehension, and problem-solving skills.
• Basic knowledge of Microsoft Office applications.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle inbound and/or outbound calls related to healthcare inquiries, benefits, and claims.
• Deliver accurate and efficient customer support with empathy and professionalism.
• Assist members with benefit verifications, billing concerns, and general healthcare-related issues.
• Document all customer interactions in the system with accuracy and completeness.
• Work closely with supervisors and team leads to enhance service delivery and customer satisfaction.

Skills

Interpersonal skills

Problem solving

Adaptability

Education

College Graduate with BPO experience

2 years in college with BPO experience

Senior High School Graduate with BPO experience

Tools

Microsoft Office

Job description

Build a Meaningful Career in Healthcare Support - We're Hiring! Are you ready to make a real impact while growing your career in a stable and rewarding environment? Join our Healthcare Support Team and become part of an organization that values professionalism, compassion, and continuous growth. We're looking for candidates who are committed, adaptable, and ready to take the next step. If you're looking for more than just a job - this is your opportunity.

Key Responsibilities:

• Handle inbound and/or outbound calls related to healthcare inquiries, benefits, and claims.
• Deliver accurate and efficient customer support with empathy and professionalism.
• Assist members with benefit verifications, billing concerns, and general healthcare-related issues.
• Document all customer interactions in the system with accuracy and completeness.
• Work closely with supervisors and team leads to enhance service delivery and customer satisfaction.

Qualifications:

• College Graduate with at least 6 months BPO experience
• Completed 2 years in college with at least 6 months BPO experience
• Senior High School Graduate with 1 year solid BPO experience
• Strong interpersonal, comprehension, and problem-solving skills
• Basic knowledge of Microsoft Office applications
• Willing to work onsite and on shifting schedules

What's in It for You?

Compensation and Allowances:

• ₱18,000 Basic Pay
• ₱4,000 Premium Allowance
• ₱1,000 Flex Fund Allowance
• 20% Night Differential
• HMO Coverage for employee starting Day 1
• HMO Coverage for dependents upon certification
• Life and Accident Insurance
• Annual Performance-Based Salary Increase
• 13th and 14th Month Pay
• Ongoing Training and Career Development Opportunities

Why Should You Apply?

We understand that great talent deserves more than just promises. That's why we're offering competitive compensation, real career growth, and industry-leading benefits from Day 1. Our supportive environment ensures that you're set up for success from the start.