Healthcare Customer Support Specialist

Metacom Careers; Davao Region; Sur place; PHP 240 000 - 320 000; Plein temps

Résumé du poste

Metacom Careers in the Philippines is seeking a Customer Service Representative for Healthcare to handle inquiries, provide accurate information about healthcare services, and guide customers through plans and eligibility requirements. The role requires empathy, strong communication, and the ability to work in a fast-paced environment with evolving healthcare regulations.

You will document interactions, contribute to service quality, and collaborate with healthcare professionals to ensure high

Qualifications

• Excellent customer interaction skills with a focus on empathy and understanding.
• Ability to work independently and as part of a team to address customer needs.
• Proficient in using customer service software and healthcare-related platforms.

Responsabilités

• Manage customer inquiries and provide accurate information regarding healthcare services.
• Handle complaints with professionalism and strive for effective solutions.
• Assist customers in navigating healthcare plans and eligibility requirements.
• Document customer interactions and feedback to improve service quality.
• Collaborate with healthcare professionals to ensure high levels of service delivery.

Connaissances

Empathy

Communication skills

Teamwork

Outils

Customer service software

Healthcare platforms

Description du poste

Metacom Careers in the Philippines is seeking a Customer Service Representative for Healthcare to handle inquiries, provide accurate information about healthcare services, and guide customers through plans and eligibility requirements. The role requires empathy, strong communication, and the ability to work in a fast-paced environment with evolving healthcare regulations.

You will document interactions, contribute to service quality, and collaborate with healthcare professionals to ensure high