Healthcare CSR: Support & Patient Care Specialist

Metacom Careers; Metro Manila; On-site; PHP 279,000 - 468,720; Full time

Job summary

Metacom Careers in Metro Manila seeks a customer support associate to assist customers with inquiries and provide timely assistance in a fast-paced healthcare environment.

You will handle complaints, maintain product knowledge, and collaborate with teammates to improve service delivery, while documenting all interactions in the system. The role requires empathy, strong communication, and attention to detail for excellent patient-focused service.

Qualifications

• Bachelor’s degree in healthcare, business, or related field required.
• 2 years of experience in customer support or healthcare preferred.
• Excellent communication and interpersonal abilities essential.
• Empathetic, detail-oriented, and proactive mindset required.
• Onsite role in a fast-paced healthcare environment.

Responsibilities

• Assist customers with inquiries and provide timely support.
• Handle complaints and expand issues as necessary.
• Maintain knowledge of healthcare products and services.
• Collaborate with team members to improve service delivery.
• Document customer interactions in the system.

Skills

Strong communication

Education

Bachelor's degree in Healthcare, Business, or related field

Job description

Metacom Careers in Metro Manila seeks a customer support associate to assist customers with inquiries and provide timely assistance in a fast-paced healthcare environment.

You will handle complaints, maintain product knowledge, and collaborate with teammates to improve service delivery, while documenting all interactions in the system. The role requires empathy, strong communication, and attention to detail for excellent patient-focused service.