Healthcare Customer Care Specialist

Wipro; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Wipro Limited, a leading technology services and consulting company, is seeking a customer service professional. You will professionally handle incoming calls from customers, resolve issues promptly, and maintain a pleasant and professional tone while listening attentively to their needs.

You will document interactions in the call tracking database, stay informed about Wipro's products and services, and strive to meet KPIs.

Qualifications

• Handle incoming calls and resolve issues promptly.
• Maintain professional tone with customers.
• Demonstrate empathy and build rapport.
• Keep knowledge of client products/services up to date.
• Record and retrieve information in call tracking database.
• Aim to meet KPIs and enhance customer satisfaction.

Responsibilities

• Professionally handle incoming calls from customers and ensure issues are resolved promptly.
• Demonstrate patience and maintain a pleasant, professional tone during interactions.
• Listen attentively to customer needs and concerns; build rapport.
• Maintain broad knowledge of products/services and offer suitable solutions.
• Document interactions in the call tracking database.
• Help ensure service delivery meets KPIs and contributes to business performance.

Skills

Call handling

Empathy

Active listening

Tools

CRM software

Job description

Wipro Limited, a leading technology services and consulting company, is seeking a customer service professional. You will professionally handle incoming calls from customers, resolve issues promptly, and maintain a pleasant and professional tone while listening attentively to their needs.

You will document interactions in the call tracking database, stay informed about Wipro's products and services, and strive to meet KPIs.