Customer Service Specialist – Empathetic Support & Outcomes

Wipro Technologies; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Wipro Philippines Inc invites you to join as a Customer Service Representative. You will be the first point of contact for customers, handling calls and resolving inquiries with professionalism.

The role emphasizes empathy, product knowledge, accurate documentation, and meeting KPIs, with a focus on delivering a positive caller experience in a fast-paced, shift-based environment. We value inclusivity and provide opportunities for growth, while maintaining a supportive culture that treats clients

Qualifications

• High School graduate or K12 graduate.
• Minimum 6 months of customer service experience.
• Strong verbal and written communication skills.
• Excellent listening skills.
• Ability to handle customer inquiries professionally.
• Good problem-solving and analytical skills.
• Proficient in basic computer applications and typing.
• Ability to work in a fast-paced environment.
• Willingness to work in shifting schedules.

Responsibilities

• Actively listen to understand customer needs and demonstrate empathy.
• Maintain comprehensive knowledge of client offerings to provide informed assistance.
• Punctually resolve issues while maintaining professionalism.
• Accurately document customer interactions and maintain detailed records in call-tracking systems.
• Meet and exceed KPIs to contribute to service excellence.
• Engage in continuous improvement to enhance customer satisfaction and performance.

Skills

Active Listening

Product Knowledge

Call Management

Documentation

KPI Awareness

Continuous Improvement

Education

High School Diploma / K-12 Graduate

Tools

CRM Software

Call Tracking Systems

Job description

Wipro Philippines Inc invites you to join as a Customer Service Representative. You will be the first point of contact for customers, handling calls and resolving inquiries with professionalism.

The role emphasizes empathy, product knowledge, accurate documentation, and meeting KPIs, with a focus on delivering a positive caller experience in a fast-paced, shift-based environment. We value inclusivity and provide opportunities for growth, while maintaining a supportive culture that treats clients