Healthcare Customer Experience Specialist

Wipro; Cebu City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Wipro Limited is seeking a Customer Care Associate in Cebu City, Philippines. The role involves handling inbound and outbound calls, ensuring high-quality service, and documenting each interaction to support customer satisfaction.

Candidates should have strong English communication, active listening, and the ability to work in shifting schedules. Prior call center exposure is beneficial, with a focus on confidentiality and adherence to company policies and security standards.

Qualifications

• At least High School graduate or completed two years in college.
• Open to call center experience.
• Experience in similar role may vary by program with different years of experience.

Responsibilities

• Handle inbound and outbound calls according to defined quality, standards, policies and procedures.
• Deliver excellent customer service and ensure customer satisfaction in all calls.
• Ensure accurate documentation of each call.
• Attend to customer queries, concerns and complaints and provide first time call resolution.
• Escalate calls to proper parties following proper protocols.

Skills

Customer service

English proficiency

Active listening

MS Office basics

Teamwork

Analytical skills

Situation handling

Motivational fit

Shift flexibility

Education

High School Graduate/Some College

Job description

Wipro Limited is seeking a Customer Care Associate in Cebu City, Philippines. The role involves handling inbound and outbound calls, ensuring high-quality service, and documenting each interaction to support customer satisfaction.

Candidates should have strong English communication, active listening, and the ability to work in shifting schedules. Prior call center exposure is beneficial, with a focus on confidentiality and adherence to company policies and security standards.