Healthcare Associate L1 1

Wipro; Cebu City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Wipro Limited is seeking a Customer Care Associate in Cebu City, Philippines. The role involves handling inbound and outbound calls, ensuring high-quality service, and documenting each interaction to support customer satisfaction.

Candidates should have strong English communication, active listening, and the ability to work in shifting schedules. Prior call center exposure is beneficial, with a focus on confidentiality and adherence to company policies and security standards.

Qualifications

• At least High School graduate or completed two years in college.
• Open to call center experience.
• Experience in similar role may vary by program with different years of experience.

Responsibilities

• Handle inbound and outbound calls according to defined quality, standards, policies and procedures.
• Deliver excellent customer service and ensure customer satisfaction in all calls.
• Ensure accurate documentation of each call.
• Attend to customer queries, concerns and complaints and provide first time call resolution.
• Escalate calls to proper parties following proper protocols.

Skills

Customer service

English proficiency

Active listening

MS Office basics

Teamwork

Analytical skills

Situation handling

Motivational fit

Shift flexibility

Education

High School Graduate/Some College

Job description

Job description

Handle inbound and outbound calls according to defined quality, standards, policies and procedures

Deliver excellent customer service and ensure customer satisfaction in all calls

Ensure accurate documentation of each call

Attend to customer queries, concerns and complaints and provide first time call

Escalate calls to proper parties following proper protocols

Ensure compliance to all company policies and procedures

Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems

Keep all company information which includes customer information confidential and secured

PRINCIPAL RESPONSIBILITIES:

• Handle inbound and outbound calls according to defined quality, standards, policies and procedures
• Deliver excellent customer service and ensure customer satisfaction in all calls
• Ensure accurate documentation of each call
• Attend to customer queries, concerns and complaints and provide first time call
• Escalate calls to proper parties following proper protocols
• Ensure compliance to all company policies and procedures
• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
• Keep all company information which includes customer information confidential and secured
• Attend to customer queries, concerns and complaints and provide first time call resolution

SKILLS REQUIRED:

• Customer service orientation
• Excellent English communication skills (verbal and written) with neutral accent
• Active listening skills
• Computer and keyboard skills (working knowledge of PCs e.g. MS Office)
• Teamwork
• Reasonable analytical skills
• Situation handling skills
• Good motivational fit (job, organization, location)
• Willing to work on shifting schedules, grave yard shift, holidays or rest days as may be required by business exigencies

CANDIDATE SPECIFICATIONS:

• At leastHigh School Graduate (Old Curriculum),Senior High School Graduate OR completed at least 2 years in college (with no back subjects) OR a College Graduate
• With or without call center experience
• Experience in similar role may be required in specific programs with varying years of experience

Required.

Company Information

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us atwww.wipro.com.