Healthcare Associate L1

Wipro Technologies; Cebu City; On-site; PHP 167,000 - 257,000; Full time

Job summary

Wipro Limited in Cebu City is seeking a Customer Service Associate to handle inbound and outbound calls and deliver excellent service. You will document call details, resolve issues on first contact where possible, and escalate when needed. The role requires strong English communication, active listening, and basic PC skills.

Shift work, including graveyard hours, may be required. As an Equal Opportunity Employer, Wipro provides a supportive, inclusive workplace and complies with company

Qualifications

• At least High School Graduate or completed 2 years in college.
• Call center experience is not required but may be preferred.
• Strong English communication and listening skills are essential.

Responsibilities

• Handle inbound and outbound calls according to defined quality, standards, policies and procedures.
• Deliver excellent customer service and ensure customer satisfaction in all calls.
• Ensure accurate documentation of each call.
• Attend to customer queries, concerns and complaints and provide first time call resolution.
• Escalate calls to proper parties following proper protocols.
• Ensure compliance to all company policies and procedures.
• Keep updated on Company policies including Information Security Management Systems.
• Keep all company information including customer information confidential and secured.

Skills

Customer service

English communication

Active listening

MS Office

Teamwork

Analytical skills

Situation handling

Motivation fit

Shifts including graveyard

Education

High School diploma or some college

Tools

MS Office

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com .

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

PRINCIPAL RESPONSIBILITIES:

• Handle inbound and outbound calls according to defined quality, standards, policies and procedures
• Deliver excellent customer service and ensure customer satisfaction in all calls
• Ensure accurate documentation of each call
• Attend to customer queries, concerns and complaints and provide first time call resolution
• Escalate calls to proper parties following proper protocols
• Ensure compliance to all company policies and procedures
• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
• Keep all company information which includes customer information confidential and secured

SKILLS REQUIRED:

• Customer service orientation
• Excellent English communication skills (verbal and written) with neutral accent
• Active listening skills
• Computer and keyboard skills (working knowledge of PCs e.g. MS Office)
• Teamwork
• Reasonable analytical skills
• Situation handling skills
• Good motivational fit (job, organization, location)
• Willing to work on shifting schedules, grave yard shift, holidays or rest days as may be required by business exigencies

CANDIDATE SPECIFICATIONS:

• At least High School Graduate (Old Curriculum), Senior High School Graduate OR completed at least 2 years in college (with no back subjects) OR a College Graduate
• With or without call center experience
• Experience in similar role may be required in specific programs with varying years of experience

Information at a Glance

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.