Healthcare Associate

Wipro; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Wipro Limited, a leading technology services and consulting company, is seeking a customer service professional. You will professionally handle incoming calls from customers, resolve issues promptly, and maintain a pleasant and professional tone while listening attentively to their needs.

You will document interactions in the call tracking database, stay informed about Wipro's products and services, and strive to meet KPIs.

Qualifications

• Handle incoming calls and resolve issues promptly.
• Maintain professional tone with customers.
• Demonstrate empathy and build rapport.
• Keep knowledge of client products/services up to date.
• Record and retrieve information in call tracking database.
• Aim to meet KPIs and enhance customer satisfaction.

Responsibilities

• Professionally handle incoming calls from customers and ensure issues are resolved promptly.
• Demonstrate patience and maintain a pleasant, professional tone during interactions.
• Listen attentively to customer needs and concerns; build rapport.
• Maintain broad knowledge of products/services and offer suitable solutions.
• Document interactions in the call tracking database.
• Help ensure service delivery meets KPIs and contributes to business performance.

Skills

Call handling

Empathy

Active listening

Tools

CRM software

Job description

Required.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world. For additional information, visit us at https://www.wipro.com.

Job Description

• Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
• Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain broad knowledge of client products and/or services
• Offer additional products and/or services as needed
• Prepare complete and accurate work including appropriately notating accounts as required
• Track, document and retrieve information in call tracking database
• Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)
• Participate in activities designed to improve customer satisfaction and business performance

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.