Healthcare Support Specialist: Customer Care & KPIs

Wipro

Manila

On-site

PHP 279,000 - 391,000

Full time

5 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Wipro Limited is seeking a customer service professional to professionally handle incoming calls and resolve issues promptly and thoroughly. You will maintain a pleasant, professional tone and listen attentively to customer needs.

You will keep broad knowledge of client products and services, identify upsell opportunities, document work, and ensure KPI-driven service delivery. Join a team dedicated to customer satisfaction and business performance.

Qualifications

Ability to handle calls professionally and resolve customer issues promptly.
Demonstrated empathy and ability to build rapport with customers.
Strong listening skills and attentiveness to customer needs.

Responsibilities

Professionally handle incoming calls from customers and ensure issues are resolved promptly and thoroughly.
Demonstrate patience and maintain a pleasant, professional tone.
Listen attentively to customer needs and concerns; show empathy and build rapport.
Maintain broad knowledge of client products and/or services.
Offer additional products and/or services as needed.
Prepare complete and accurate work including appropriately notating accounts.
Track, document and retrieve information in call tracking database.
Ensure service meets contractual KPIs.
Participate in activities to improve customer satisfaction and business performance.