Healthcare Customer Care Specialist

Cognizant Technology Solutions Corporation; Lapu-Lapu; Hybrid; PHP 201,000 - 268,000; Full time

Job summary

Cognizant Technology Solutions Corporation in the Philippines is hiring for a healthcare customer service role based in Dumaguete. The position requires handling inbound calls, providing information on benefits and services, and maintaining records with accuracy.

Candidate should have a minimum of 6 months BPO experience, be a Senior High School graduate or have 2nd year college, and be willing to work night shifts in a hybrid setup in Dumaguete.

Qualifications

• Minimum qualifications include Senior High School Graduate or completed 2nd year college.
• At least 6 months of BPO experience.
• Amenable to work on a night shift schedule and based in Dumaguete with a hybrid work arrangement.

Responsibilities

• Handle inbound customer service calls and assist members with healthcare-related inquiries.
• Provide accurate information regarding benefits, coverage, services, and account-related concerns.
• Resolve customer issues efficiently while maintaining high service quality standards.
• Document customer interactions and update records accurately in company systems.
• Follow established processes, compliance requirements, and customer service guidelines.
• Collaborate with internal teams to ensure timely resolution of customer concerns.

Skills

BPO experience

Night shift availability

Based in Dumaguete

Education

Senior High School Graduate or 2nd year college

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Key Responsibilities

• Handle inbound customer service calls and assist members with healthcare-related inquiries.
• Provide accurate information regarding benefits, coverage, services, and account-related concerns.
• Resolve customer issues efficiently while maintaining high service quality standards.
• Document customer interactions and update records accurately in company systems.
• Follow established processes, compliance requirements, and customer service guidelines.
• Collaborate with internal teams to ensure timely resolution of customer concerns.

Qualifications

Minimum Qualifications

• At least Senior High School Graduate or completed 2nd year college
• At least 6 months of BPO experience
• Amenable to work on a night shift schedule
• Must be based in Dumaguete and amenable to a hybrid work arrangement

Preferred Qualifications

• Background in Healthcare Insurance or Healthcare-related customer service
• Experience handling voice customer support accounts
• Why Join Us?
• Competitive Salary & Benefits - Earn well while enjoying great perks
• Career Growth - Clear paths for promotions and skill development
• Supportive Work Environment - Join a team that values you
• Comprehensive Training - No experience? No problem! We've got you covered
• Exciting Opportunities - Be part of a dynamic and growing industry