Customer Support Specialist | Healthcare Account

Private Advertiser; Philippines; Remote; PHP 201,000 - 279,000; Full time

Benefits offered by this job

Career advancement

Competitive compensation

Collaborative environment

Global clients exposure

Job summary

Private Advertiser is hiring for a healthcare support role in the Philippines. You will handle inbound calls, assist members with healthcare-related inquiries, and provide accurate information on benefits and services, while ensuring high service quality and timely issue resolution.

This position requires strong English communication, at least 6 months of BPO experience, and a willingness to work night shifts. Location: Cebu with a permanent work-from-home arrangement.

Qualifications

• At least Senior High School Graduate or completed 2nd year college.
• At least 6 months of BPO experience.
• Strong English communication skills.
• Amenable to work on a night shift schedule.
• Must be based in Cebu and amenable to a Permanent Work-From-Home arrangement.

Responsibilities

• Handle inbound customer service calls and assist members with healthcare-related inquiries.
• Provide accurate information regarding benefits, coverage, services, and account-related concerns.
• Resolve customer issues efficiently while maintaining high service quality standards.
• Document customer interactions and update records accurately in company systems.
• Follow established processes, compliance requirements, and customer service guidelines.
• Collaborate with internal teams to ensure timely resolution of customer concerns.

Skills

English proficiency

Night shift

Education

Senior High School / some college

Completed 2nd year college

Job description

Job Summary

Join our growing healthcare support team and help deliver exceptional customer experiences, handling inbound voice calls, assist customers with healthcare-related inquiries, resolve concerns, and provide accurate information in a professional and timely manner.

Key Responsibilities

• Handle inbound customer service calls and assist members with healthcare-related inquiries.

• Provide accurate information regarding benefits, coverage, services, and account-related concerns.

• Resolve customer issues efficiently while maintaining high service quality standards.

• Document customer interactions and update records accurately in company systems.

• Follow established processes, compliance requirements, and customer service guidelines.

• Collaborate with internal teams to ensure timely resolution of customer concerns.

Qualifications

Minimum Qualifications

• At least Senior High School Graduate or completed 2nd year college

• At least 6 months of BPO experience

• Strong English communication skills

• Amenable to work on a night shift schedule

• Must be based in Cebu and amenable to a Permanent Work-From-Home arrangement

Preferred Qualifications

• Background in Healthcare Insurance or Healthcare-related customer service

• Experience handling voice customer support accounts
  

What we offer?

• Career advancement and learning opportunities

• Competitive compensation and benefits package

• Inclusive and collaborative work environment
• Exposure to global clients and innovative projects