Healthcare Customer Service Representative | Financial Services Account

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 3,214,000 - 3,571,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. is hiring for a healthcare customer support specialist in Taguig. You will assist customers with inquiries, provide voice-based support, and document interactions while adhering to privacy and compliance standards.

The role welcomes fresh graduates or candidates with BPO experience, emphasizes excellent English communication, and requires willingness to work onsite on shifting schedules. A global organization settings your growth potential.

Qualifications

• Senior High School Graduate or High School Graduate (Old Curriculum).
• No experience required. Fresh graduates and candidates with BPO experience are encouraged to apply.
• Strong English communication skills.
• Customer-focused with excellent problem-solving and interpersonal skills.
• Willing to work onsite in Taguig City.
• Willing to work on a shifting schedule.

Responsibilities

• Assist customers with healthcare-related inquiries, benefits information, account concerns, and service requests.
• Provide professional customer support through voice interactions.
• Accurately document customer interactions and maintain updated records.
• Resolve customer concerns efficiently while ensuring a positive customer experience.
• Follow healthcare compliance, privacy, and operational procedures.
• Collaborate with internal teams to address customer concerns and escalations.
• Achieve quality, productivity, and customer satisfaction targets.

Skills

English communication

Customer focus

Problem solving

Interpersonal skills

Education

Senior High School graduate

Job description

Join Cognizant and help deliver exceptional customer experiences in the healthcare industry while building valuable customer service skills with a global organization.

Key Responsibilities

• Assist customers with healthcare-related inquiries, benefits information, account concerns, and service requests.

• Provide professional customer support through voice interactions.

• Accurately document customer interactions and maintain updated records.

• Resolve customer concerns efficiently while ensuring a positive customer experience.

• Follow healthcare compliance, privacy, and operational procedures.

• Collaborate with internal teams to address customer concerns and escalations.

• Achieve quality, productivity, and customer satisfaction targets.

Qualifications

• Senior High School Graduate or High School Graduate (Old Curriculum).

• No experience required. Fresh graduates and candidates with BPO experience are encouraged to apply.

• Strong English communication skills.

• Customer-focused with excellent problem-solving and interpersonal skills.

• Willing to work onsite in Taguig City.

• Willing to work on a shifting schedule.

Why Join Us?

At Cognizant, we don't just offer jobs - we build careers that thrive in the digital era.

• Growth That Matters - Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat - you're building a future.

• Support That Empowers - A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.

• Impact That Inspires - Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Qualified hires may get a chance to win an iPhone 18 Pro Max through our FIRST WIN Promo.

Terms and conditions apply.*

Your future starts here - grow, thrive, and make an impact with Cognizant.