Healthcare Customer Service Representative

Private Advertiser; Philippines; Remote; PHP 260,000 - 420,000; Full time

Benefits offered by this job

Career advancement

Competitive compensation

Inclusive environment

Exposure to global clients

Job summary

Private Advertiser in the Philippines is seeking a healthcare customer support specialist to handle inbound calls, assist members with healthcare inquiries, and provide accurate information in a professional, timely manner. The role emphasizes documenting interactions and maintaining records while adhering to compliance and process guidelines.

Based in Cebu, this permanent work-from-home position requires at least 6 months in a BPO and strong English communication, with night-shift availability.

Qualifications

• Must be based in Cebu and amenable to a Permanent Work-From-Home arrangement.
• At least 6 months of BPO experience.
• Strong English communication skills.
• Amenable to work on a night shift schedule.

Responsibilities

• Handle inbound customer service calls and assist members with healthcare-related inquiries.
• Provide accurate information regarding benefits, coverage, services, and account-related concerns.
• Resolve customer issues efficiently while maintaining high service quality standards.
• Document customer interactions and update records accurately in company systems.
• Follow established processes, compliance requirements, and customer service guidelines.
• Collaborate with internal teams to ensure timely resolution of customer concerns.

Skills

Strong English communication

Night shift availability

Education

Senior High School or 2nd year college

Job description

Job Summary

Join our growing healthcare support team and help deliver exceptional customer experiences, handling inbound voice calls, assist customers with healthcare-related inquiries, resolve concerns, and provide accurate information in a professional and timely manner.

Key Responsibilities

• Handle inbound customer service calls and assist members with healthcare-related inquiries.

• Provide accurate information regarding benefits, coverage, services, and account-related concerns.

• Resolve customer issues efficiently while maintaining high service quality standards.

• Document customer interactions and update records accurately in company systems.

• Follow established processes, compliance requirements, and customer service guidelines.

• Collaborate with internal teams to ensure timely resolution of customer concerns.

Qualifications

Minimum Qualifications

• At least Senior High School Graduate or completed 2nd year college

• At least 6 months of BPO experience

• Strong English communication skills

• Amenable to work on a night shift schedule

• Must be based in Cebu and amenable to a Permanent Work-From-Home arrangement

Preferred Qualifications

• Background in Healthcare Insurance or Healthcare-related customer service

• Experience handling voice customer support accounts
  

What we offer?

• Career advancement and learning opportunities

• Competitive compensation and benefits package

• Inclusive and collaborative work environment
• Exposure to global clients and innovative projects