Customer Service Specialist | Healthcare Account

Cognizant; Lapu-Lapu; Hybrid; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Supportive environment

Comprehensive training

Exciting opportunities

Job summary

Cognizant is hiring for a healthcare customer service role in Dumaguete with hybrid work options. The candidate will handle inbound calls, provide benefit information, and resolve issues while ensuring data accuracy in company systems.

Night shift availability and at least a senior high school education (or 2nd year college) are required, with BPO experience preferred. Opportunities for training and career growth are highlighted in the posting.

Qualifications

• Must have BPO exposure is beneficial
• Night shift availability required
• Based in Dumaguete with hybrid work arrangement

Responsibilities

• Handle inbound customer service calls and assist members with healthcare inquiries.
• Provide accurate information regarding benefits, coverage, services, and account concerns.
• Resolve customer issues while maintaining high service quality.
• Document interactions and update records in company systems.
• Follow processes, compliance requirements, and guidelines.
• Collaborate with internal teams to ensure timely resolution of concerns.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

Senior High School / 2nd year college

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Key Responsibilities

• Handle inbound customer service calls and assist members with healthcare-related inquiries.
• Provide accurate information regarding benefits, coverage, services, and account-related concerns.
• Resolve customer issues efficiently while maintaining high service quality standards.
• Document customer interactions and update records accurately in company systems.
• Follow established processes, compliance requirements, and customer service guidelines.
• Collaborate with internal teams to ensure timely resolution of customer concerns.

Qualifications

Minimum Qualifications

• At least Senior High School Graduate or completed 2nd year college
• At least 6 months of BPO experience
• Amenable to work on a night shift schedule
• Must be based in Dumaguete and amenable to a hybrid work arrangement

Preferred Qualifications

• Background in Healthcare Insurance or Healthcare-related customer service
• Experience handling voice customer support accounts
• Why Join Us?
• Competitive Salary & Benefits – Earn well while enjoying great perks
• Career Growth – Clear paths for promotions and skill development
• Supportive Work Environment – Join a team that values you
• Comprehensive Training – No experience? No problem! We’ve got you covered
• Exciting Opportunities – Be part of a dynamic and growing industry