Healthcare Customer Care Specialist

Private Advertiser; Dumaguete; Remote; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Career growth opportunities

Competitive compensation package

Inclusive and collaborative culture

Exposure to global clients and diverse

Job summary

Private Advertiser is seeking a customer service professional to join its growing healthcare support team in Dumaguete. You will handle inbound voice calls, assist members with healthcare inquiries, and provide accurate information on benefits and services while upholding quality standards.

The role requires 6 months BPO experience, strong English communication, and readiness for a permanent work-from-home setup in the Dumaguete area.

Qualifications

• Senior High School graduate or completed 2nd year college.
• At least 6 months of BPO experience.
• Strong English communication skills.
• Amenable to work on a night shift schedule.
• Must be based in Dumaguete and amenable to a Permanent Work-From-Home arrangement.

Responsibilities

• Handle inbound customer service calls and assist members with healthcare-related inquiries.
• Provide accurate information regarding benefits, coverage, services, and account-related concerns.
• Resolve customer issues efficiently while maintaining high service quality standards.
• Document customer interactions and update records accurately in company systems.
• Follow established processes, compliance requirements, and customer service guidelines.
• Collaborate with internal teams to ensure timely resolution of customer concerns.

Skills

English communication

Night shift

Based in Dumaguete

Senior High / 2nd year college

Education

Senior High School or incomplete college

Job description

Job Summary

Join our growing healthcare support team and help deliver exceptional customer experiences, handling inbound voice calls, assist customers with healthcare-related inquiries, resolve concerns, and provide accurate information in a professional and timely manner.

Key Responsibilities

• Handle inbound customer service calls and assist members with healthcare-related inquiries.

• Provide accurate information regarding benefits, coverage, services, and account-related concerns.

• Resolve customer issues efficiently while maintaining high service quality standards.

• Document customer interactions and update records accurately in company systems.

• Follow established processes, compliance requirements, and customer service guidelines.

• Collaborate with internal teams to ensure timely resolution of customer concerns.

Qualifications

Minimum Qualifications

• At least Senior High School Graduate or completed 2nd year college

• At least 6 months of BPO experience

• Strong English communication skills

• Amenable to work on a night shift schedule

• Must be based in Dumaguete and amenable to a Permanent Work-From-Home arrangement

Preferred Qualifications

• Background in Healthcare Insurance or Healthcare-related customer service

• Experience handling voice customer support accounts
  

What we offer?

• Career advancement and learning opportunities

• Competitive compensation and benefits package

• Inclusive and collaborative work environment

• Exposure to global clients and innovative projects