Healthcare Account | Customer Care Specialist

Cognizant Technology Solutions Corporation; Lapu-Lapu; Hybrid; PHP 167,000 - 257,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive pay

Comprehensive training

Career growth

Job summary

Cognizant is seeking a healthcare customer service specialist based in Dumaguete, Philippines, to handle inbound calls and assist members with benefits inquiries. You will document interactions, follow guidelines, and collaborate with internal teams to resolve issues.

The role requires a high school diploma or up to two years of college, at least six months of BPO experience, and willingness to work night shifts in a hybrid setup. Training is provided to support growth and skill development.

Qualifications

• Senior High School Graduate or completed 2nd year college.
• At least 6 months of BPO experience.
• Amenable to night shift.
• Based in Dumaguete and amenable to a hybrid work arrangement.

Responsibilities

• Handle inbound customer service calls and assist members with healthcare-related inquiries.
• Provide accurate information regarding benefits, coverage, services, and account-related concerns.
• Resolve customer issues efficiently while maintaining high service quality standards.
• Document customer interactions and update records accurately in company systems.
• Follow established processes, compliance requirements, and customer service guidelines.
• Collaborate with internal teams to ensure timely resolution of customer concerns.

Skills

Customer service

Night shift

Education

Senior High School / 2nd year college

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Key Responsibilities

• Handle inbound customer service calls and assist members with healthcare-related inquiries.
• Provide accurate information regarding benefits, coverage, services, and account-related concerns.
• Resolve customer issues efficiently while maintaining high service quality standards.
• Document customer interactions and update records accurately in company systems.
• Follow established processes, compliance requirements, and customer service guidelines.
• Collaborate with internal teams to ensure timely resolution of customer concerns.

Qualifications

Minimum Qualifications

• At least Senior High School Graduate or completed 2nd year college
• At least 6 months of BPO experience
• Amenable to work on a night shift schedule
• Must be based in Dumaguete and amenable to a hybrid work arrangement

Preferred Qualifications

• Background in Healthcare Insurance or Healthcare-related customer service
• Experience handling voice customer support accounts
• Why Join Us?
• Competitive Salary & Benefits – Earn well while enjoying great perks
• Career Growth – Clear paths for promotions and skill development
• Supportive Work Environment – Join a team that values you
• Comprehensive Training – No experience? No problem! We’ve got you covered
• Exciting Opportunities – Be part of a dynamic and growing industry