Healthcare Call Center Agent

Synlink Recruitment Outsourcing Co. Inc.; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Job summary

A healthcare recruitment company in Metro Manila is looking for a candidate to manage patient communications, including phone calls and emails. You will support healthcare operations by processing referrals and maintaining patient records in compliance with HIPAA regulations. The position requires a high school diploma or equivalent, but experience is not necessary. Strong communication skills are essential. This is a great opportunity for individuals seeking a career in the healthcare field.

Qualifications

• High school diploma or equivalent is required.
• Experience not required; background in a healthcare account is an advantage.
• Strong verbal and written communication skills.

Responsibilities

• Respond to patient phone calls, emails, and appointment verification requests.
• Support referral processing, prior authorizations, and follow-up tasks.
• Maintain and update patient records while adhering to HIPAA regulations.
• Prepare, generate, and distribute medical reports.

Skills

Strong communication skills

Education

High school diploma, some college coursework, or a college degree

Job description

• Respond to patient phone calls, emails, and appointment verification requests
• Support referral processing, prior authorizations, and follow-up tasks
• Maintain and update patient records while adhering to HIPAA regulations
• Prepare, generate, and distribute medical reports

Qualifications

• High school diploma, some college coursework, or a college degree
• Experience not required; background in a healthcare account is an advantage
• Strong communication skills