Health Care Coordinator - Call Center Agent

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 201,000 - 290,000; Full time

Job summary

A healthcare recruitment agency in Taguig is seeking applicants for a role involving patient inquiries via phone and email. The successful candidate will support referrals and pre-authorization processes, maintain HIPAA compliance, and prepare medical reports. Ideal candidates include high school graduates, college undergraduates, and degree holders. No prior experience is needed, although it is advantageous. This is an onsite position located in McKinley, Taguig.

Qualifications

• High school graduates, college undergraduates, and degree holders are welcome to apply.
• No experience needed, but previous experience is an advantage.
• Maintain accurate patient records while ensuring full HIPAA compliance.
• Prepare, generate, and distribute medical reports.

Responsibilities

• Respond to patient inquiries via phone and email.
• Support referrals and pre-authorization processes.
• Maintain accurate patient records ensuring HIPAA compliance.
• Prepare and distribute medical reports.

Skills

Strong communication skills

Education

High school diploma or higher

College undergraduate

Bachelor's degree

Job description

Your Role:

• Respond to patient inquiries via phone and email, including appointment scheduling and confirmations
• Support referrals, pre-authorization processes, and follow-up communications
• Maintain accurate patient records while ensuring full HIPAA compliance
• Prepare, generate, and distribute medical reports

Job Requirements

• High school graduates, college undergraduates, and degree holders
• No experience needed — previous experience is an advantage
• Strong communication skills required
• Onsite work setup located in McKinley, Taguig