Healthcare Call Center Agent

Synlink Recruitment Outsourcing Co. Inc.; Las Piñas; On-site; PHP 167,400 - 279,000; Full time

Job summary

A healthcare recruiting firm in Las Piñas is seeking a candidate for a patient services role. This position involves responding to patient inquiries via phone and email, supporting referral processing, and maintaining patient records in compliance with HIPAA regulations. An ideal candidate should possess a high school diploma or higher and have strong communication skills, while no prior experience is required. This role offers a chance to grow in a healthcare-oriented environment.

Qualifications

• High school diploma, some college coursework, or a college degree is required.
• Experience is not required but a healthcare background is an advantage.
• Strong communication skills are essential.

Responsibilities

• Respond to patient phone calls, emails, and appointment verification requests.
• Support referral processing, prior authorizations, and follow-up tasks.
• Maintain and update patient records while adhering to HIPAA regulations.
• Prepare, generate, and distribute medical reports.

Skills

Strong communication skills

Education

High school diploma, some college coursework, or a college degree

Job description

• Respond to patient phone calls, emails, and appointment verification requests
• Support referral processing, prior authorizations, and follow-up tasks
• Maintain and update patient records while adhering to HIPAA regulations
• Prepare, generate, and distribute medical reports

Qualifications

• High school diploma, some college coursework, or a college degree
• Experience not required; background in a healthcare account is an advantage
• Strong communication skills