Healthcare AR Associate: Patient Payments & Ledger Expert

Hammerjack Pty Ltd; Philippines; On-site; PHP 335,000 - 614,000; Full time

Job summary

Infinit-O is seeking a detail-oriented specialist to perform outbound outreach to patients with small balances. You will verify identities, explain charges, and collect payments while upholding HIPAA standards.

The role requires experience in BPO collections or medical billing, strong English communication, and proficiency with MS Excel and EHR/PM software (ECW preferred). Join a diverse, inclusive team.

Qualifications

• Bachelor's degree in Finance, Accounting, Business, or related field.
• 2–3 years in BPO collections, medical billing, or customer service (US healthcare preferred).
• Excellent verbal and written English communication.
• Proficiency in MS Excel (filtering, data entry) and familiarity with EHR/PM software (Advanced MD preferred).
• Experience with ECW (eClinicalWorks) is required.
• High attention to detail in reading financial ledgers.

Responsibilities

• Outreach to patients with outstanding balances under $100.
• Verify identity (Name and DOB) in compliance with privacy laws.
• Explain charges and collect payments.
• Update the PBS with accurate communication and dispositions; add notes in AMD.
• Handle calls with HIPAA-compliant scripts; warm transfers to the Patient AR team when needed.

Skills

Verbal English

Written English

MS Excel

EHR/PM software

ECW (eClinicalWorks)

Education

Bachelor's degree in Finance/Accounting/Business

Tools

Advanced MD

Job description

Infinit-O is seeking a detail-oriented specialist to perform outbound outreach to patients with small balances. You will verify identities, explain charges, and collect payments while upholding HIPAA standards.

The role requires experience in BPO collections or medical billing, strong English communication, and proficiency with MS Excel and EHR/PM software (ECW preferred). Join a diverse, inclusive team.