Patient Billing & Collections Specialist

Ventra Health Global Services Inc.; Mabalacat; On-site; PHP 167,000 - 335,000; Full time

Job summary

Ventra Health Global Services Inc. is seeking a Self Pay Specialist to manage outbound collections and respond to patient inquiries. You will discuss insurance coverages, benefits, and payment plan options, aiming for timely account resolutions.

The role emphasizes exceptional customer service, accurate encounter documentation, and collaboration with various internal teams to resolve billing obstacles and denials.

Qualifications

• Experience in outbound collections or patient account follow-up is preferred.
• Strong communication skills with the ability to explain insurance benefits clearly.
• Ability to summarize encounters and action steps for account resolution.

Responsibilities

• Drive guarantor collections through outbound calls.
• Provide exceptional customer service during patient contacts by phone or other channels.
• Troubleshoot billing inquiries and explain insurance coverages and action steps.
• Ensure proper system documentation of encounters and resolution steps.
• Collaborate with internal departments to research denials, obstructions, or refunds.
• Perform special projects and other duties as assigned.

Skills

Outbound collections

Customer service

Account resolution

Call handling

Job description

Ventra Health Global Services Inc. is seeking a Self Pay Specialist to manage outbound collections and respond to patient inquiries. You will discuss insurance coverages, benefits, and payment plan options, aiming for timely account resolutions.

The role emphasizes exceptional customer service, accurate encounter documentation, and collaboration with various internal teams to resolve billing obstacles and denials.