US Healthcare Billing & AR Associate– eClinicalWorks (eCW) Hybrid | Night Shift

Infinit-O; Pasay; On-site; PHP 320,000 - 520,000; Full time

Job summary

Infinit-O in Pasay, Philippines is seeking a Patient Financial Services specialist to support outbound collections for US healthcare. You will discuss outstanding balances, verify identity, and securely request payments while auditing ledgers for accuracy.

You will review AMD and PBS records, process payments securely (cards on file or new details), and answer inquiries about balances, payment history, and insurance codes. HIPAA-compliant voicemails and escalations to AR will be part of the role.

Qualifications

• Bachelor’s degree in Finance, Accounting, or related field.
• 2–3 years in BPO collections, medical billing, or US healthcare customer service.
• Excellent English, professional empathy, and strong communication.
• Strong Excel skills and familiarity with EHR/PM software (eCW).

Responsibilities

• Make outbound calls to discuss balances, verify identity, and request payment.
• Review AMD ledger to ensure balances are accurate before outreach.
• Process payments securely using cards on file or new card information.
• Answer questions on balances, payment history, and insurance reason codes.
• Update the PBS with accurate communication and disposition statuses.
• Add notes in AMD summarizing actions taken.
• Leave HIPAA-compliant voicemails.
• Perform warm transfers to Patient AR for complex payment plans.

Skills

English proficiency

Empathy

Communication skills

Attention to detail

Education

Bachelor's degree in Finance/Accounting/Business

Tools

MS Excel

eClinicalWorks (eCW)

Job description

About the role

This role involves conducting outbound calls to patients to discuss outstanding balances, verify identity in compliance with privacy laws, and request payment. You will review financial ledgers to ensure accuracy, securely process payments, and answer patient inquiries regarding account balances and insurance information.

Key responsibilities

• Conduct outbound calls to patients to discuss outstanding balances, verify identity (Name and DOB) in compliance with privacy laws, and request payment
• Review the Advanced MD (AMD) ledger to ensure balances are accurate before outreach, including identifying charge slips, insurance payments, and write-offs
• Securely process payments using credit cards on file or by entering new card information provided by the patient
• Answer patient questions regarding account balances, payment history, and common insurance reason codes (e.g., deductibles, copays, coinsurance)
• Update the Patient Balance Spreadsheet (PBS) with accurate communication and disposition statuses
• Add detailed notes in AMD summarizing all actions taken
• Leave professional voicemails following specific HIPAA-compliant scripts
• Perform warm transfers to the Patient AR team for complex issues like payment plans

About you

• Bachelor's degree in Finance, Accounting, Business, or a related field
• At least 2-3 years of experience in BPO collections, medical billing, or customer service (preferably US-based healthcare)
• Excellent verbal and written English skills; ability to handle difficult conversations with professional empathy
• Proficiency in MS Excel (filtering, data entry) and familiarity with EHR/PM software (eClinicalWorks (eCW) is required)
• High accuracy in reading financial ledgers and identifying discrepancies