Healthcare Billing & AR Specialist (eCW)

Infinit-O; Pasay; On-site; PHP 320,000 - 520,000; Full time

Job summary

Infinit-O in Pasay, Philippines is seeking a Patient Financial Services specialist to support outbound collections for US healthcare. You will discuss outstanding balances, verify identity, and securely request payments while auditing ledgers for accuracy.

You will review AMD and PBS records, process payments securely (cards on file or new details), and answer inquiries about balances, payment history, and insurance codes. HIPAA-compliant voicemails and escalations to AR will be part of the role.

Qualifications

• Bachelor’s degree in Finance, Accounting, or related field.
• 2–3 years in BPO collections, medical billing, or US healthcare customer service.
• Excellent English, professional empathy, and strong communication.
• Strong Excel skills and familiarity with EHR/PM software (eCW).

Responsibilities

• Make outbound calls to discuss balances, verify identity, and request payment.
• Review AMD ledger to ensure balances are accurate before outreach.
• Process payments securely using cards on file or new card information.
• Answer questions on balances, payment history, and insurance reason codes.
• Update the PBS with accurate communication and disposition statuses.
• Add notes in AMD summarizing actions taken.
• Leave HIPAA-compliant voicemails.
• Perform warm transfers to Patient AR for complex payment plans.

Skills

English proficiency

Empathy

Communication skills

Attention to detail

Education

Bachelor's degree in Finance/Accounting/Business

Tools

MS Excel

eClinicalWorks (eCW)

Job description

Infinit-O in Pasay, Philippines is seeking a Patient Financial Services specialist to support outbound collections for US healthcare. You will discuss outstanding balances, verify identity, and securely request payments while auditing ledgers for accuracy.

You will review AMD and PBS records, process payments securely (cards on file or new details), and answer inquiries about balances, payment history, and insurance codes. HIPAA-compliant voicemails and escalations to AR will be part of the role.