eClinicalWorks Experience | Medical Billing Specialist | Hybrid | Night Shift

Infinit-O; Pasay; On-site; PHP 335,000 - 614,000; Full time

Job summary

Infinit-O in Pasay, Metro Manila, is seeking a detail-oriented healthcare collections associate to perform outbound calls discussing balances, verify identity under privacy laws, and process payments securely.

You will review AMD ledgers, update PBS, and provide clear, HIPAA-compliant notes. Strong English communication and experience with eClinicalWorks are essential for success in this US-based healthcare role.

Qualifications

• 2–3 years in BPO collections, medical billing, or customer service.
• Hands-on experience with eClinicalWorks (eCW) is REQUIRED.
• Strong English written and verbal communication.
• Ability to explain balances and insurance details clearly.

Responsibilities

• Outbound calls to discuss outstanding balances and request payment.
• Verify identity (Name and DOB) in accordance with privacy laws.
• Review AMD ledger to ensure accuracy before outreach.
• Secure payments via cards on file or new card details.
• Answer questions on balances, payment history, and insurance codes.
• Update PBS with communication and disposition statuses.
• Leave HIPAA-compliant voicemails and perform warm transfers to AR team.

Skills

Excellent English communication

Customer service

BPO collections

Medical billing

Reading financial ledgers

Tools

eClinicalWorks (eCW)

Job description

About the role

This role involves conducting outbound calls to patients to discuss outstanding balances, verify identity in compliance with privacy laws, and request payment. You will review financial ledgers to ensure accuracy, securely process payments, and answer patient inquiries regarding account balances and insurance information.

Key responsibilities

• Conduct outbound calls to patients to discuss outstanding balances, verify identity (Name and DOB) in compliance with privacy laws, and request payment
• Review the Advanced MD (AMD) ledger to ensure balances are accurate before outreach, including identifying charge slips, insurance payments, and write-offs
• Securely process payments using credit cards on file or by entering new card information provided by the patient
• Answer patient questions regarding account balances, payment history, and common insurance reason codes (e.g., deductibles, copays, coinsurance)
• Update the Patient Balance Spreadsheet (PBS) with accurate communication and disposition statuses
• Add detailed notes in AMD summarizing all actions taken
• Leave professional voicemails following specific HIPAA-compliant scripts
• Perform warm transfers to the Patient AR team for complex issues like payment plans

About you

• Hands-on experience using eClinicalWorks (eCW) - REQUIRED
• At least 2-3 years of experience in BPO collections, medical billing, or customer service (preferably US-based healthcare)
• Excellent verbal and written English skills; ability to handle difficult conversations with professional empathy
• Proficiency in MS Excel (filtering, data entry) and familiarity with EHR/PM software (eClinicalWorks (eCW))
• High accuracy in reading financial ledgers and identifying discrepancies