AR Associate (eClinicalWorks) Healthcare account

Infinit-O; Pasay; On-site; PHP 279,000 - 446,000; Full time

Job summary

Infinit-O in Metro Manila is seeking a Finance/Accounting professional to perform patient balance outreach. You will verify identities, explain charges, and collect payments with empathy and accuracy.

Ideal candidates have a Bachelor’s degree in Finance/Accounting, 2–3 years in US healthcare BPO or medical billing, strong English skills, and Excel proficiency, plus familiarity with Advanced MD or ECW.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or related field.
• 2–3 years in BPO collections, medical billing, or customer service (US healthcare preferred).
• Excellent verbal and written English; professional empathy in difficult conversations.
• Proficient in MS Excel and familiar with EHR/PM software (Advanced MD preferred).
• Attention to detail with high accuracy in ledger review.

Responsibilities

• Outreach to patients with outstanding balances under $100.
• Verify identity (Name and DOB) and explain charges in a HIPAA-compliant manner.
• Review AMD ledger for accuracy and process payments securely.
• Answer questions about balances, payment history, and insurance codes.
• Update PBS and document actions in AMD with detailed notes.
• Leave voicemails per scripts and perform warm transfers to AR team.

Skills

Verbal English

Written English

Empathy in communication

Attention to detail

Education

Bachelor’s degree in Finance/Accounting/Business

Tools

MS Excel

EHR/PM software

Advanced MD

ECW (eClinicalWorks)

Job description

Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.

We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos, ensuring sustainable value creation for our clients and team members.

As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operations—aligning business success with a positive impact on our clients, people, and communities.

Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to do—it is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all.

Role Overview:

This role is responsible for performing outreach to patients with outstanding balances under $100. This role requires a balance of empathetic communication and technical accuracy to verify ledger details, explain charges, and successfully collect payments.

Key Responsibilities:

• Patient Outreach: Conduct outbound calls to patients to discuss outstanding balances, verify identity (Name and DOB) in compliance with privacy laws, and request payment.
• Ledger Verification: Review the Advanced MD (AMD) ledger to ensure balances are accurate before outreach. This includes identifying charge slips, insurance payments, and write-offs.
• Payment Processing: Securely process payments using credit cards on file or by entering new card information provided by the patient.
• Inquiry Management: Confidently answer patient questions regarding account balances, payment history, and common insurance reason codes (e.g., deductibles, copays, coinsurance).
• Administrative Accuracy: Update the Patient Balance Spreadsheet (PBS) with accurate communication and disposition statuses. Add detailed notes in AMD summarizing all actions taken.
• Call Handling: Leave professional voicemails following specific HIPAA-compliant scripts and perform "warm transfers" to the Patient AR team for complex issues like payment plans.

Job Requirements and Credentials:

• Education: Bachelor’s degree in Finance, Accounting, Business, or a related field.
• Experience: At least 2-3 years of experience in BPO collections, medical billing, or customer service (preferably US-based healthcare).
• Communication: Excellent verbal and written English skills; ability to handle difficult conversations with professional empathy.
• Technical Skills: Proficiency in MS Excel (filtering, data entry) and familiarity with EHR/PM software (Advanced MD preferred).
• Attention to Detail: High accuracy in reading financial ledgers and identifying discrepancies.
• Must have experience in using ECW (eClinicalWorks)