Healthcare Account CSR / work onsite set-up ( virtual process )

Metacom Careers; Mandaluyong; On-site; PHP 180,000 - 240,000; Full time

Job summary

Metacom Careers in the Philippines (Metro Manila, Mandaluyong) is seeking an onsite Customer Service Associate to support healthcare clients via phone and email. You will handle inquiries, process account changes and payments, and collaborate with a team to ensure high customer satisfaction.

The ideal candidate has a high school diploma and 6 months to 1 year of healthcare customer service experience, with strong communication and interpersonal skills, empathy, patience, and attention to detail.

Qualifications

• High School Diploma or equivalent completed.
• Experience of 6 months to 1 year in healthcare customer service.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist clients with inquiries related to their healthcare accounts and services.
• Process account changes, payments, and other transactions accurately.
• Collaborate with team members to enhance the customer experience and satisfaction.
• Maintain detailed and accurate records of customer interactions and account status.

Skills

Strong communication

Interpersonal skills

Empathetic

Patient

Detail-oriented

Education

High School Diploma or equivalent

Job description

Description

Provide exceptional customer service to healthcare clients via phone and email.

Provide exceptional customer service to healthcare clients via phone and email.

• Assist clients with inquiries related to their healthcare accounts and services.
• Process account changes, payments, and other transactions accurately.
• Collaborate with team members to enhance the customer experience and satisfaction.
• Maintain detailed and accurate records of customer interactions and account status.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: atleast 6 months to 1 year in customer service handling healthcare account
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Empathetic, patient, and detail-oriented
• Working Conditions: Onsite work in a structured office environment
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively