Healthcare Account CSR

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruitment outsourcing firm in the Philippines is looking for a customer service representative. The role involves responding to customer inquiries, managing complaints, and collaborating with departments. Candidates must have at least 6 months of experience in a BPO setting, preferably in healthcare, and be proficient in English. Shifting schedules including weekends are required.

Qualifications

• At least 6 months of work experience in a BPO company, preferably in healthcare.
• Proficient in English with effective communication.
• Able to work on a shifting schedule including weekends and holidays.

Responsibilities

• Promptly respond to customer inquiries via phone, email, or chat.
• Manage and resolve customer complaints efficiently.
• Collaborate with various departments on complex issues.

Skills

Customer service skills

Problem-solving skills

Effective communication

Job description

Responsibilities

• Promptly and professionally respond to customer inquiries through phone, email, or chat.
• Deliver accurate information regarding products, services, and company policies.
• Efficiently manage and resolve customer complaints and issues.
• Keep detailed records of customer interactions and update relevant documentation.
• Work collaboratively with various departments to address and resolve complex concerns.
• Consistently maintain a positive and helpful demeanor.
• Achieve or surpass established performance goals and quality standards.

Requirements

• Must have at least 6 months of work experience in a BPO company; preferably with healthcare experience •Must be proficient in English
• Schedule: Shifting schedule (including weekends) and may work during holidays