Healthcare Associate – Customer Support

Metacom Careers; Quezon City; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

HMO & healthcare

Government benefits

13th/14th Month Pay

Night differential 20%

Life and accident insurance

Career growth

Incentives and rewards

Paid training

Competitive salary

Job summary

Metacom Careers in the Philippines is hiring a Healthcare Customer Service Representative to support members with benefits, eligibility, and coverage. You will handle inbound calls and document interactions with care.

The role requires a college graduate or two years of college with customer service experience, excellent English, and willingness to work onsite on shifting schedules, including weekends and holidays. We offer paid training, HMO, government benefits, and growth opportunities.

Qualifications

• College graduate with or without experience.
• At least 6 months of customer service experience.
• Excellent English communication skills.
• Customer service oriented and willing to help others.
• Computer literate and comfortable using multiple systems.
• Willing to work onsite.
• Willing to work on a shifting schedule, including weekends/holidays when required.

Responsibilities

• Handle inbound customer calls and inquiries.
• Assist members with healthcare benefits, eligibility, and coverage.
• Provide support for claims, billing, and healthcare services.
• Help customers locate information about providers and services.
• Resolve concerns professionally and efficiently.
• Document customer interactions accurately.
• Protect confidential customer and healthcare information.
• Deliver excellent customer service with empathy and professionalism.

Skills

Excellent English communication

Customer service oriented

Willing to work onsite

Shift work availability

Computer literacy

Education

College Graduate

2 years in college with CSR experience

Job description

HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE

Start your BPO career with us!

Are you passionate about helping people? Join our Healthcare Account and become part of a team that provides meaningful support to members and customers every day!

Your Role

As a Healthcare CSR, you will:

• Handle inbound customer calls and inquiries
• Assist members with healthcare benefits, eligibility, and coverage
• Provide support for claims, billing, and healthcare services
• Help customers locate information about providers and services
• Resolve concerns professionally and efficiently
• Document customer interactions accurately
• Protect confidential customer and healthcare information
• Deliver excellent customer service with empathy and professionalism

Qualifications

• College Graduate with or without experience
• Completed 2 years in college with 6 months Customer service-related experience
• Excellent English communication skills
• Customer service-oriented and willing to help others
• Computer literate and comfortable using multiple systems
• Willing to work onsite
• Willing to work on a shifting schedule, including weekends/holidays when required

What We Offer

• Competitive salary package
• Paid training
• HMO and healthcare benefits
• Government-mandated benefits
• 13th and 14th Month Pay
• 20% Night Differential Pay
• Life and Accident Insurance
• Career growth opportunities
• Incentives and employee rewards

Don’t miss the opportunity to start or grow your BPO career in the healthcare industry!